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Privacy and Security
Thank you for visiting The
Moccasin Shop. We've done our best to ensure the security of
your online transactions. Security involves making sure any
sensitive information you may provide is handled in a safe
and secure manner. If you have any concerns about ordering
electronically, you may call 715-479-4131 to place your
order by telephone.
Below we've tried to answer some
of the most common questions and concerns about security. If
you don't find your question answered here, contact us by
e-mail or by telephone. If we decide to change our privacy
policy, we will post those changes here so that you are
always aware of what information we collect and how we use
it.
Is it safe to use my credit card
to make purchases on our Website?
We offer secure online shopping
which means that all products on our site can be ordered
online using Netscape Navigator® or Microsoft Internet
Explorer® (web browsers that support secure transactions).
Your online order is placed using a secure transaction
server that will encrypt the order for security. If you are
using a browser that doesn't support secure transactions,
you can place your order by telephone, fax, or regular mail.
Please note that if you should see a padlock at the bottom
of your window when placing your order, if you do not please
contact us.
Which parts of The Moccasin Shop
are secure?
The portion our site we've made
secure is the checkout area. This area of the website is
where you actually purchase the items you've put into your
Shopping Cart. The entire checkout process, from the
introduction to seeing your final confirmation, takes place
in a secure environment.
There are several ways to
confirm that you're in a secure area. All SSL capable
browsers have a symbol to indicate a secure mode, which is
usually located in the lower right or lower left corner of
the browser. Specifically, the symbol could be a "closed"
lock or "complete" key (vs. an "open" lock or "broken" key
which would indicate normal or "insecure" mode).
You can also tell when you're in
a secure area because the URL to the left of the colon
changes from "http" to "https" to signify that a SSL
protocol is being used to communicate with the server (http
= HyperText Transport Protocol; https = HTTP with SSL). In
most browsers you'll also see a solid blue line in the upper
portion of the browser's window which is another visual aid
indicating you're browsing a secure area.
Most of the activity on our site
involves the viewing of content we've prepared and made
accessible to all visitors, so there is no need for these
pages to be "secure." With a product page, for example, no
security risk exists because there is no information being
exchanged.
Privacy statement
We will protect your privacy. We
do not sell, trade, or rent your personal information such
as your name, purchase or email information to others. Under
no circumstances will we sell, trade, or rent your personal
information to others.
Email
We may use our customer's email
addresses to confirm orders, update order information and to
notify you of anything else pertaining to your order. If you
are interested we will also use your email address as a
means to update you with respect to sale events and special
notice.
If you have any questions about
any of these policies, please feel free to contact us at
sales@themoccasinshop.com
Exchange
Policy
All new purchases may be
returned for exchange up to 30 days after the original
invoice date. Please include a check with your exchange
request for $9.95 made payable to the Moccasin Shop or
permission to recharge your credit card to cover return
shipping costs to you.
Keep in mind that the above
listed costs cover shipping within the continental 48
states only and exchange shipping charges for extended
US or international addresses are on a cost plus basis
which must be agreed upon and paid for before return
shipment can be made.
All new purchases returned
for exchange beyond 30 days after the original purchase
date will be charged a $3.50 handling fee per pair which
will be added to the return shipping charges of $9.95 as
stated above. A check for $13.45 made payable to The
Moccasin Shop would then be required or permission to
recharge your credit card to cover return shipping costs
to you.
Please review the brief
exchange instructions on your merchandise return form
which was included with your new purchase.
We regret that you have
found it necessary to return your new purchase to us. If
there is anything we may do to help you, please call our
toll free line at 1 888 550 5535 and one of us will help
if we can.
Please remember the
following when deciding to return your new purchase. All
purchases must be returned for refund within 30 days
from the original purchase date. All refunds should be
processed within 20 working days from date of receipt by
the receiving department.
All purchases that are
returned more than 30 days after the original purchase
date will be issued a store credit only which you may
use at our web site
www.themoccasinshop.com
All purchases that are
returned after 45 days of the original purchase date can
not be accepted.
Please remember that all
shipping charges are the customers responsibility and if
your original order was over $80.00 and you received
free shipping you will be charged the actual shipping
fee if you return any or all items that reduce your
original order to less than $80.00
A $3.50 rehandling fee will
be charged for each pair of moccasins returned. This fee
will be deducted from the actual credit issued
This fee is charged to us
by our manufacturers and not a fee imposed by us.
Please follow the brief
return instructions on our merchandise return form which
was included with your new purchase
All returns / Exchanges
should be sent to:
Return Center
PO Box 564
St. Germain, WI 54558
Shipping
Keep in mind
when using UPS special shipping options such
as: Next day air, overnight, second day or
three day select services etc that UPS does
not consider the package pick up day
as the first day in their timetable and in
addition do not work week ends or Mondays if
a holiday falls on a week end. Use
discretion when ordering or call for
clarification.
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If you have any questions
about any of these policies, please feel free to contact us
at
sales@themoccasinshop.com |
