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CUSTOMER SERVICE
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Please click on one of the following topics to scroll down the page to the information.
Thank you for visiting The Moccasin Shop. We've done our best to ensure the security of your online transactions. Security involves making sure any sensitive information you may provide is handled in a safe and secure manner. If you have any concerns about ordering electronically, you may call 715-479-4131 to place your order by telephone. Below we've tried to answer some of the most common questions and concerns about security. If you don't find your question answered here, contact us by e-mail or by telephone. If we decide to change our privacy policy, we will post those changes here so that you are always aware of what information we collect and how we use it. Is it safe to use my credit card to make purchases on our Website? We offer secure online shopping which means that all products on our site can be ordered online using Netscape Navigator® or Microsoft Internet Explorer® (web browsers that support secure transactions). Your online order is placed using a secure transaction server that will encrypt the order for security. If you are using a browser that doesn't support secure transactions, you can place your order by telephone, fax, or regular mail. Please note that if you should see a padlock at the bottom of your window when placing your order, if you do not please contact us. Which parts of The Moccasin Shop are secure? The portion our site we've made secure is the checkout area. This area of the website is where you actually purchase the items you've put into your Shopping Cart. The entire checkout process, from the introduction to seeing your final confirmation, takes place in a secure environment. There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate a secure mode, which is usually located in the lower right or lower left corner of the browser. Specifically, the symbol could be a "closed" lock or "complete" key (vs. an "open" lock or "broken" key which would indicate normal or "insecure" mode). You can also tell when you're in a secure area because the URL to the left of the colon changes from "http" to "https" to signify that a SSL protocol is being used to communicate with the server (http = HyperText Transport Protocol; https = HTTP with SSL). In most browsers you'll also see a solid blue line in the upper portion of the browser's window which is another visual aid indicating you're browsing a secure area. Most of the activity on our site involves the viewing of content we've prepared and made accessible to all visitors, so there is no need for these pages to be "secure." With a product page, for example, no security risk exists because there is no information being exchanged. Privacy statement We will protect your privacy. We do not sell, trade, or rent your personal information such as your name, purchase or email information to others. Under no circumstances will we sell, trade, or rent your personal information to others. We may use our customer's email addresses to confirm orders, update order information and to notify you of anything else pertaining to your order. If you are interested we will also use your email address as a means to update you with respect to sale events and special notice. If you have any questions about any of these policies, please feel free to contact us at sales@themoccasinshop.com
All new purchases may be returned
for exchange up to 30 days after the original invoice date.
Please include a check with your exchange request for $8.95 made payable to the Moccasin
Shop or permission to recharge your credit card to cover return shipping
costs to you.
Keep in mind that the above listed
costs cover shipping within the continental 48 states only and
exchange shipping charges for extended US or international addresses
are on a cost plus basis which must be agreed upon and paid
for before return shipment can be made.
All new purchases returned
for exchange beyond 30 days after the original purchase
date will be charged a $3.50 handling fee per pair which
will be added to the return shipping charges of $8.95 as
stated above. A check for $12.45
made payable to The Moccasin Shop would then be required or
permission to recharge your credit card to cover return shipping
costs to you.
Please review the brief exchange
instructions on your merchandise return form which was included with
your new purchase.
We regret that you have found it
necessary to return your new purchase to us. If there is anything we
may do to help you, please call our toll free line at 1 888 550 5535
and one of us will help if we can.
Please remember the following when
deciding to return your new purchase. All purchases must be returned
for refund within 30 days from the original purchase date. All
refunds should be processed within 20 working days from date of
receipt by the receiving department.
All purchases that are returned more
than 30 days after the original purchase date will be issued a store
credit only which you may use at our web site
www.themoccasinshop.com
All purchases that are returned after 45
days of the original purchase date can not be accepted.
Please remember that all
shipping charges are the customers responsibility and if
your original order was over $75.00 and you received
free shipping you will be charged the actual shipping
fee if you return any or all items that reduce your
original order to less than $75.00
A $3.50 rehandling fee will be charged
for each pair of moccasins returned. This fee will be deducted from
the actual credit issued
This fee is charged to us by our
manufacturers and not a fee imposed by us.
Please follow the brief return
instructions on our merchandise return form which was included with
your new purchase
All returns / Exchanges should be sent to:
Return Center PO Box 564 St. Germain, WI 54558
If you have any questions about any of
these policies, please feel free to contact us at
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